Technical Account Manager (London)

CLIENT SERVICES - London

Role Overview

As a permanent Technical Consultant at Itiviti, you will be part of our account management operations elite team. The position implies in depth understanding of customer services with ramifications into client onboarding, implementation, maintenance and support. You will have the best seats in the house, seeing in action and tuning up our vast products suite to work on our clients platforms spread around the whole globe. The team receives regular trainings and it works on a simple and effective knowledge sharing principle, everybody working as a whole unit. As Itiviti is constantly exporting talents in US, Europe or Asia, you will have the opportunity to discover exciting parts of the globe if you’re up for adventures.

Responsibilities

● Be the first point of contact for our clients
● Understand and analyze the clients need from a technical and functional point of view
● Train users on Itiviti’s product (IT Team)
● Ensure technical expertise on a given client portfolio
● Promote new features, new products, latest updates to your client portfolio along with           Sales Account Managers
● Build a strong and positive relationship with our clients
● Establish, measure, control and enforce best practices
● On-site or off-site consultancy upon request

Your Profile

● Resourceful candidate, hardworking, curious, with major personal or professional 
   achievements.
● Great passion for technology, basic Java, SQL, Unix, XML skillset
● Excellent command in English
● Approachable and ambitious
● Excellent people interaction and Client Communication
● Dedication to customers satisfaction


Benefits:

● Be part of a young and energetic team
● Be surrounded by technical excellence
● Challenging and fast-paced environment
● Multiple career paths and personal evolution
● Opportunity to travel the world

We welcome those hungry tech minds to our continuous journey of great technology within financial markets. Prove us you are passionate, analytical, open and we will nurture you and give you autonomy to grow. We are a rapidly growing company, so expect an international and diversified career path.

 

Position : Permanent, full-time, to be fulfilled as soon as possible
Location:London

 

About ITIVITI

Itiviti is a market-leading global provider of multi-asset trading technology and financial infrastructure solutions for buy-side and sell-side market participants, including NYFIX, one of the industry’s largest FIX-based trading communities.

Serving around 2000 clients worldwide, we provide consistent, reliable access to the most up-to-date and innovative order routing, connectivity and trading solutions available. Top-tier trading firms, banks, brokers, exchanges and institutional investors rely on our technology, solutions and expertise to streamline their daily operations, connect to their desired markets, and trade when and where they want. All while being able to comply with global regulation.

With global offices in 18 locations covering all major financial centers the merger of Itiviti and ULLINK in March 2018 created a full-service technology and infrastructure provider, covering all asset classes, geographies and regulatory landscapes.

 

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