Production Support Manager – Tokyo

OPERATIONS & INFRASTRUCTURE - Tokyo

 The company

ITIVITI  is a leading provider of order management and transactional connectivity solutions for the financial markets.Trusted by over 2000 including world’s top-tier banks, brokers and trading firms, the company provides consistent, reliable access to the most current and innovative trading solutions available.

 The position

 

We are looking for a Production Support Manager to join our Client Operations team in Tokyo

 

Your main duties will be to:

  • Manage a team of professional support personnel on-site in the Tokyo office
  • Plan and estimate projects with Project Managers, Pre-Sales and the Development Team
  • Implement, build and deliver platforms for buy side clients
  • Use a “test-driven” methodology (working with our QA)
  • Using advanced knowledge of products, resolve advanced L2/L3 support tickets
  • Work closely with the Operations Director to ensure alignment with product strategy and provide valuable feedback on future direction
  • Raise and follow through with initiatives to improve support, implementation and delivery
  • Foster development of internal toolkits and documentation, and update workflow processes to meet changing client needs

 

Your profile

  • Degree in Computer Science highly recommended
  • Experience managing a team of at least 3 people
  • Strong working knowledge of the FIX protocol
  • Minimum of 5 years in financial IT (preferably buy side facing)
  • Programming experience (Java and shell preferred)
  • Database experience (MySQL or similar RDBMS)
  • Strong familiarity with Linux/Unix
  • Detail-oriented and able to prioritize work and effectively manage multiple tasks
  • Excellent communication skills – both written and verbal
  • High energy, positive attitude, fast learner and proactive
  • English fluency; Japanese ability a plus but not required

Our RICO cultural identity revolves around:

Treating each other with respect. We communicate in a constructive way, we respect diversity.

Encouraging creativity, innovation, new ideas and being pro-active. We support our employees in exploring new options and trying new technologies, methods and techniques, we seek continual improvement.

Leveraging each other’s strengths, we share, collaborate and build on each other’s knowledge, we are inclusive, we engage employees at all levels and we value time spent together.

Sharing information at all levels. We are curious and open to cultural differences, we value transparency, we promote an open-door policy: everyone is approachable by all our people, no matter their job title.

About us:

Itiviti is a market-leading global provider of multi-asset trading technology and financial infrastructure solutions for buy-side and sell-side market participants, including NYFIX, one of the industry’s largest FIX-based trading communities.

Serving around 2,000 clients worldwide, we provide consistent, reliable access to the most up-to-date and innovative order routing, connectivity and trading solutions available. Top-tier trading firms, banks, brokers, exchanges and institutional investors rely on our technology, solutions and expertise to streamline their daily operations, connect to their desired markets, and trade when and where they want. All while being able to comply with global regulation.

With global offices in 18 locations covering all major financial centers the merger of Itiviti and ULLINK in March 2018 created a full-service technology and infrastructure provider, covering all asset classes, geographies and regulatory landscapes.

For more information, visit www.itiviti.com.

 

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