PRODUCTION ENGINEER (HONG KONG)

R&D - HONG KONG

Role Overview

The Production Engineer is in charge of ensuring that our hosted platforms are up to the highest quality standards that our clients deserve. He/she is involved in the very beginning of each and every client project in order to ensure successful completion of the onboarding and support process at a later stage.

Responsibilities

In essence, the Production Engineer is operating in the following fields of our business:

Platform Monitoring & Level 2 Support

  • Ensure proper daily start-up and stop of our clients’ platforms.
  • Produce daily operation status to customers.
  • Proactive / instant management of Platforms’ alerts.
  • Resolution or qualification of alerts for further Level  support and analysis.

Implementation & Change Management

  • Deploy new customer platforms with the Technical Consultants.
  • Deployment of platform enhancements / upgrades.
  • Create and automate production scripts.

The Production Engineer is guaranteeing to its set of clients that both their Production and Test environments are up to our industry standards (in terms of availability, latency, redundancy, Business continuity, etc…). The Production Engineer has a key role to play in ensuring that our Service Level Agreement is duly fulfilled.

 

Technical Requirements

  • You are more than familiar with the FIX protocol.
  • You have a strong experience on system administration (Linux and Solaris).
  • You have to read and write Shell & Perl Scripts.
  • You are familiar with monitoring tools such as ITRS or Nagios.
  • You have a fluent level of English.

Experience

  • You have a previous 2 to 5 years of experience in the area of Platform Management and customer support.
  • You own a bachelor degree or equivalent in computer science.

 

Profile

  • Excellent client services skills (client-service minded).
  • Strong worker, not afraid to run the extra mile to bring client satisfaction.
  • Able to communicate effectively at all levels and explain technical concepts in simple terminology.
  • Ambitious and able to work in an autonomous fashion
  • Well organised and capable of prioritizing items to address them in the most effective way.
  • Must be a team player, capable of helping and being helped.
  • Most of all, this offer must be considered as a career opportunity and we are looking for ambitious, and client-service oriented candidates.

Our RICO cultural identity revolves around:

Treating each other with respect. We communicate in a constructive way, we respect diversity.

Encouraging creativity, innovation, new ideas and being pro-active. We support our employees in exploring new options and trying new technologies, methods and techniques, we seek continual improvement.

Leveraging each other’s strengths, we share, collaborate and build on each other’s knowledge, we are inclusive, we engage employees at all levels and we value time spent together.

Sharing information at all levels. We are curious and open to cultural differences, we value transparency, we promote an open-door policy: everyone is approachable by all our people, no matter their job title.


About us:

Itiviti is a market-leading global provider of multi-asset trading technology and financial infrastructure solutions for buy-side and sell-side market participants, including NYFIX, one of the industry’s largest FIX-based trading communities.

Serving around 2,000 clients worldwide, we provide consistent, reliable access to the most up-to-date and innovative order routing, connectivity and trading solutions available. Top-tier trading firms, banks, brokers, exchanges and institutional investors rely on our technology, solutions and expertise to streamline their daily operations, connect to their desired markets, and trade when and where they want. All while being able to comply with global regulation.

With global offices in 18 locations covering all major financial centers the merger of Itiviti and ULLINK in March 2018 created a full-service technology and infrastructure provider, covering all asset classes, geographies and regulatory landscapes.

For more information, visit www.itiviti.com.

 

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