Global Monitoring Analyst

OPERATIONS & INFRASTRUCTURE - Makati

Global Monitoring Analyst

Job Description

The Global Monitoring Analyst is responsible for proactive monitoring, along with managing and escalating incidents. He/she will be responsible for initial troubleshooting and resolution of incidents, if applies. He/she will interface with network/systems/application engineers and vendors to resolve issues. He/she will also interact with customers to resolve network related matter.

The Global Monitoring Analyst needs to have a good troubleshooting skills and a good understanding of systems and networks. Along with his/her technical skills, diligence and attention to detail are also key skills. He/she must have the ability to  multi-task and prioritize work accordingly. He/she must be eager and quick to learn and is a good communicator. Lastly, he/she must have a good sense of customer service.

Duties and Responsibilities

  • Proactive monitoring of application, network and systems with a sense of urgency when issues arise
  • Analyze and troubleshoot application events and escalate incidents accordingly
  • Analyze and troubleshoot network communication failures/bottlenecks and escalate incidents accordingly
  • Analyze and troubleshoot system related events and escalate incidents accordingly
  • Communicate with level 2 engineers as well as vendors to prevent/resolve an issue
  • Own and manage Global Monitoring incidents from creation to resolution with thorough documentation
  • Perform tests/maintenance with vendors and clients
  • Participate in a 24×7 schedule

Experience, Qualifications and Skills

  • Good academic background with a degree or equivalent qualification in information technology, computing or relevant courses
  • A minimum of 2 years experience in a technical support or similar role
  • Experience working directly with customers and vendors
  • Experience supporting WAN/MAN/LAN networks
  • Experience with RHEL Linux
  • Exceptional technical and non-technical communication skills (written and verbal)
  • Strong troubleshooting and analytical skills and able to collate and interpret data from various sources
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Can work in a fast pace, high pressure and dynamic environment and adjust to priority
  • Capable of multitasking and good time management
  • Strong follow-through and initiative to stay with issues until they are resolved
  • Follow established guidelines, policies and procedures
  • Ability to work on own initiative and without supervision
  • Commitment to quality and ability to work well in a team environment
  • Willing to learn and develop new skills

 

Share this job:

Open vacancies at the moment

Trading Software Analyst
CLIENT SERVICES - St. Petersburg
SENIOR SALES MANAGER
SALES - London
Trading Software Analyst
CLIENT SERVICES - Mumbai
Sales Engineer – Hong Kong
SALES - Hong Kong
Software Engineer - C++
R&D - Mumbai
Software Engineer - JAVA
CLIENT SERVICES - Mumbai
Associate Engineer/Analyst, Mumbai (Open for fresh Graduates)
CLIENT SERVICES - Mumbai
QA Engineer
R&D - Mumbai
Associate Software Engineer
CLIENT SERVICES - Mumbai
Senior .NET Engineer
R&D - St. Petersburg
Senior Production Engineer
CLIENT SERVICES - St. Petersburg
C++ APPLICATION DEVELOPER
CLIENT SERVICES - London
TECHNICAL WRITER/EDITOR - Mumbai
R&D - Mumbai
Client Service Manager (London)
CLIENT SERVICES - London
Client Service Manager (Paris)
CLIENT SERVICES - Paris
C# DEVELOPER (HONG KONG)
R&D - Hong Kong
QUALITY ASSURANCE ENGINEER (HONG KONG)
R&D - Hong Kong
Technical Writer (Cluj-Napoca)
R&D - Cluj-Napoca
Product Owner
PRODUCT STRATEGY - Paris
C# Developer (Cluj-Napoca)
R&D - Cluj-Napoca
Java Developer - Financial Markets (Cluj-Napoca)
R&D - Cluj-Napoca
Software Engineer C++
R&D - St. Petersburg
Production Support Manager - Tokyo
OPERATIONS & INFRASTRUCTURE - Tokyo
Market Access Software Engineer (C++) (HONG KONG)
R&D - Hong Kong
SOFTWARE QUALITY ASSURANCE ENGINEER
R&D - Makati
PRODUCTION ENGINEER (HONG KONG)
R&D - Hong Kong
JAVA DEVELOPER
R&D - Paris
Junior System Administrator (Paris)
OPERATIONS & INFRASTRUCTURE - Paris
Senior Marketing Coordinator (Chicago)
MARKETING - Chicago
Recruitment Internship (Cluj-Napoca)
HUMAN RESOURCES - Cluj-Napoca
UX Designer (St. Petersburg)
R&D - St. Petersburg
Senior Sales
SALES - Hong Kong
QA Engineer (Saint Petersburg)
R&D - St. Petersburg
Associated QA Engineer (Junior QA) - Saint Petersburg
R&D - St. Petersburg
Senior QA Engineer (Saint Petersburg)
R&D - St. Petersburg
Network Engineer (Manila)
OPERATIONS & INFRASTRUCTURE - Makati
Production Engineer (Manila)
R&D - Makati
System Engineer
OPERATIONS & INFRASTRUCTURE - Stockholm
Java Developer (HONG KONG)
R&D - Hong Kong
Technical Account Manager
CLIENT SERVICES - Chicago
Senior Sales Executive (Toronto)
SALES - Toronto
Junior Project Manager
OPERATIONS & INFRASTRUCTURE - London
Group Tax Director (Paris or Stockholm)
FINANCE - Paris
OFFICE ASSISTANT
HUMAN RESOURCES - Paris
Technical Operations Internship
CLIENT SERVICES - Cluj-Napoca
Technical Account Manager (London)
CLIENT SERVICES - London
Global Monitoring Analyst
OPERATIONS & INFRASTRUCTURE - Makati
IT System Administrator
OPERATIONS & INFRASTRUCTURE - Cluj-Napoca
Trading Software Analyst (London)
CLIENT SERVICES - London
Quality Assurance Engineer (Cluj Napoca)
R&D - Cluj-Napoca
Développeur fullstack
R&D - Paris
Quality Assurance Engineer (Paris)
R&D - Paris
C# Software Engineer (Sydney)
R&D - Sydney
Technical Project Manager (New York/Chicago)
CLIENT SERVICES - New York
Financial Analyst - Cluj-Napoca
FINANCE - Cluj-Napoca
Security Engineer
OPERATIONS & INFRASTRUCTURE - Makati
ERP Specialist (M/F)
OPERATIONS & INFRASTRUCTURE - Cluj-Napoca
IT Business Consultant (Cluj-Napoca)
CLIENT SERVICES - Cluj-Napoca