Client Service Manager (Paris)

CLIENT SERVICES - Paris

Role summary

The Client Service Manager acts as the primary point of contact for all hosted/managed clients, ensures level 1 and 2 support and coordinates product releases to the clients. The Client Services Manager strongly contributes to the client relationship and the overall client satisfaction.

Responsibilities

  • Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc….
  • Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly.
  • Ensure customer satisfaction and identify areas for continuous improvement of our services.
  • Operational management: organize quarterly account reviews, on-site visits, etc.
  • Promote new features, new products, latest updates to our customers.
  • Enforcement of the Service Level Agreement

Your profile

  • Degree in Computer Science or Information Systems
  • Client Management skills
  • Autonomy
  • Ability to communicate at any level (traders, top management, project management, providers, etc.)
  • Excellent stamina and emotional stability, ability to work under pressure
  • Excellent communication and presentation skills
  • Functional Skills front office (trading tools, market connectivity, etc.) appreciated

 

About us

Itiviti is a market-leading global provider of multi-asset trading technology and financial infrastructure solutions for buy-side and sell-side market participants, including NYFIX, one of the industry’s largest FIX-based trading communities.

Serving around 2,000 clients worldwide, we provide consistent, reliable access to the most up-to-date and innovative order routing, connectivity and trading solutions available. Top-tier trading firms, banks, brokers, exchanges and institutional investors rely on our technology, solutions and expertise to streamline their daily operations, connect to their desired markets, and trade when and where they want. All while being able to comply with global regulation.

With global offices in 18 locations covering all major financial centers the merger of Itiviti and ULLINK in March 2018 created a full-service technology and infrastructure provider, covering all asset classes, geographies and regulatory landscapes.

For more information, visit www.itiviti.com.

Share this job:

Open vacancies at the moment

Trading Software Analyst
CLIENT SERVICES - ST. PETERSBURG
SENIOR SALES MANAGER
SALES - LONDON
Trading Software Analyst
CLIENT SERVICES - MUMBAI
Software Engineer - C++
R&D - MUMBAI
Software Engineer - JAVA
CLIENT SERVICES - MUMBAI
Associate Engineer/Analyst, Mumbai (Open for fresh Graduates)
CLIENT SERVICES - MUMBAI
QA Engineer
R&D - MUMBAI
Associate Software Engineer
CLIENT SERVICES - MUMBAI
Senior .NET Engineer
R&D - ST. PETERSBURG
Senior Production Engineer
CLIENT SERVICES - ST. PETERSBURG
C++ APPLICATION DEVELOPER
CLIENT SERVICES - LONDON
TECHNICAL WRITER/EDITOR - Mumbai
R&D - MUMBAI
Client Service Manager (London)
CLIENT SERVICES - LONDON
Client Service Manager (Paris)
CLIENT SERVICES - Paris
Implementation Engineer
CLIENT SERVICES - HONG KONG
C# DEVELOPER (HONG KONG)
R&D - HONG KONG
QUALITY ASSURANCE ENGINEER (HONG KONG)
R&D - HONG KONG
Product Owner
PRODUCT STRATEGY - Paris
C# Developer (Cluj-Napoca)
R&D - Cluj-Napoca
Java Developer - Financial Markets (Cluj-Napoca)
R&D - Cluj-Napoca
Software Engineer C++
R&D - ST. PETERSBURG
Information System Director [H/F]
OPERATIONS & INFRASTRUCTURE - Paris
Technical Writer (Cluj-Napoca)
R&D - Cluj-Napoca
Junior System Administrator
OPERATIONS & INFRASTRUCTURE - ST. PETERSBURG
OFFICE MANAGER / HR OPERATIONS & DELIVERY
HUMAN RESOURCES - CHICAGO
Production Support Manager - Tokyo
OPERATIONS & INFRASTRUCTURE - TOKYO
Technical Expert (Paris)
CLIENT SERVICES - Paris
Associate Trading Software Analyst
CLIENT SERVICES - STOCKHOLM
System Engineer
OPERATIONS & INFRASTRUCTURE - STOCKHOLM
Global Procurement Director (Paris)
PROCUREMENT - Paris
Java Developer (HONG KONG)
R&D - HONG KONG
Recruitment Internship (Cluj-Napoca)
HUMAN RESOURCES - Cluj-Napoca
Market Access Software Engineer (C++) (HONG KONG)
R&D - HONG KONG
SOFTWARE QUALITY ASSURANCE ENGINEER
R&D - Makati
PRODUCTION ENGINEER (HONG KONG)
R&D - HONG KONG
OFFICE ASSISTANT
HUMAN RESOURCES - Paris
JAVA DEVELOPER
R&D - Paris
SYSTEMS ENGINEER (MANILA)
OPERATIONS & INFRASTRUCTURE - Makati
Junior System Administrator (Paris)
OPERATIONS & INFRASTRUCTURE - Paris
Accounting and Compliance Specialist (Manila)
FINANCE - Makati
Marketing Coordinator (Chicago)
MARKETING - CHICAGO
Trading Software Analyst
CLIENT SERVICES - CHICAGO
Senior Sales Executive (Toronto)
SALES - TORONTO