Client Service Manager (Cluj-Napoca)

SERVICES - Cluj-Napoca

Role Summary

The Client Service Manager acts as the primary point of contact for all hosted/managed clients, ensures level 1 and 2 support and coordinates product releases to the clients. The Client Services Manager strongly contributes to the client relationship and the overall client satisfaction.

Responsibilities

  • Be the first point of contact for our managed clients and an entry point for: support, implementation, change requests, account tracking, etc….
  • Ensure rigorous management of allocated accounts: create, manage and follow up tickets, assign requests to the right person (technical experts, product team, business analyst, sales, etc.) and qualify them properly.
  • Ensure customer satisfaction and identify areas for continuous improvement of our services.
  • Operational management: organize quarterly account reviews, on-site visits, etc.
  • Promote new features, new products, latest updates to our customers.
  • Enforcement of the Service Level Agreement


Your profile

  • Degree in Computer Science or Information Systems
  • Client Management skills
  • Autonomy
  • Ability to communicate at any level (traders, top management, project management, providers, etc.)
  • Excellent stamina and emotional stability, ability to work under pressure
  • Excellent communication and presentation skills
  • Functional Skills front office (trading tools, market connectivity, etc.) appreciated


About us

In March 2018, Itiviti and ULLINK completed merger to build a global technology force in the capital markets industry. Combined entity is operating under the Itiviti corporate brand.
Itiviti is a market-leading global provider of multi-asset trading technology and financial infrastructure solutions for buy-side and sell-side market participants, including NYFIX, one of the industry’s largest FIX-based trading communities.
Serving more than 1,900 clients worldwide, we provide consistent, reliable access to the most up-to-date and innovative order routing, connectivity and trading solutions available. Top-tier trading firms, banks, brokers, exchanges and institutional investors
rely on our technology, solutions and expertise to streamline their daily operations, connect to their desired markets, and trade when and where they want. All while being able to comply with global regulation.
With global offices in 18 locations covering all major financial centers the merger of Itiviti and ULLINK in March 2018 created a full service technology and infrastructure provider, covering all asset classes, geographies and regulatory landscapes.
Itiviti is owned by Nordic Capital Fund VII.

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