Support by Itiviti outside regular business hours.
The Extended Hours for Support Services complements Itiviti’s standard support, and is available for clients with business needs for support outside of regular local office hours. The service is designed to handle critical service requests, i.e. issues that require immediate attention to limit any potential downtime, offering uninterrupted access support resources.
The Extended Hours offering ranges from urgent upgrade assistance to server maintenance, in cooperation with the client’s own first line support organization.