Itiviti Managed takes a service-based approach to delivering the Itiviti software portfolio to its clients. Underpinned by globally trusted service providers, hardware vendors and seasoned operational personnel, Itiviti Managed offers a premium alternative to clients who do not wish to build, operate and maintain a proprietary IT infrastructure.
Itiviti Managed takes a service-based approach to delivering the Itiviti software portfolio to its clients. Underpinned by globally trusted service providers, hardware vendors and seasoned operational personnel, Itiviti Managed offers a premium alternative to firms who do not wish to build, operate and maintain a proprietary IT infrastructure model. Instead, Itiviti Managed enables the client to position and focus more of their resources on key activities relating to their business strategy, while at the same time providing global reach and supporting long-term objectives to be strong, efficient and competitive.
The Itiviti Managed infrastructure platform is built from technology supplied by world class vendors. This ensures we provide our clients with a mature and robust solution, while still maintaining the flexibility to fit their business and scale with it. It is not uncommon for organizations that build their own IT infrastructure, to experience a trade-off in performance as a result of their efforts to gain the level of efficiencies that are realized in Itiviti Managed. At Itiviti, we believe that we have struck a perfect balance between efficiency and performance. By exploiting our expertise and knowledge of our own product offering, we have been able to tune our network and server infrastructure to gain the very best performance without comprising on stability, scalability and flexibility.
Over a relatively short period, network and server hardware fully depreciates in financial terms, but even more importantly it degrades in terms of productivity and reliability. Implementing the right hardware lifecycle policy is critical to sustain smooth operations and continue to remain productive and competitive. With Itiviti Managed this burden is no longer a concern for our clients. All hardware is on a lifecycle plan that safeguards the platform’s stability and ensures that it keeps pace with technical innovation.
The hardware that drives Itiviti Managed has been strategically placed at data centers with the very best reputation in the Capital Markets industry. This enables our clients to gain close proximity with their clients, markets and industry business partners without sacrificing security levels. Physical connectivity to brokers, execution venues, market data providers and routing networks are just a few of the options available to our clients that are provided and managed.
Itiviti manages this infrastructure using a dedicated operations team consisting of experienced, trained professionals. This team follows best practice according to ITIL guidelines, which includes areas such as release management, capacity management, change management, incident management and service reporting. Continuous maintenance including upgrades, patches and applying bug fixes are crucial activities that need to be performed in order to achieve a proactive response. For the operations team, these kinds of activities are standard practice and are executed according to schedule, with careful planning and consideration.
Although continuous maintenance practices lower the risk of failure, unexpected and unwanted events can still occur. To keep downtime to a minimum, Itiviti managed using a redundant hardware topology throughout the core of the platform. The platform as a whole is extensively monitored and this ensures that our operations team can provide a swift response to errors and failures. In most cases, an error or failure is resolved even before the client has been affected by the event.