Itiviti respects the privacy rights of our users and is strongly committed to protecting your privacy online. Please read this Privacy Notice carefully to learn more about how we collect, store, use, disclose and transfer any information about you when you interact or use any of our websites ("Site") or any related events, trade shows, sales or marketing, and/or if you use any of our products, services or applications (including any trial) (collectively the "Services") in any manner. We may change or update this Privacy Notice from time to time. However, your Personal Information will always be processed in accordance with the Privacy Notice that was in effect at the time of collection.

Who are we?

Itiviti AB and its affiliated companies ("Itiviti") is a global provider of software solutions for the worldwide financial industry in the areas of trading, routing, connectivity and risk. Itiviti conducts development, sales and support across Europe, the Americas and Asia Pacific.

What does this Privacy Notice cover?

This Privacy Notice covers our processing of Personal Information when you are accessing or using our Site or Services or when you contact us in any manner. We gather various types of information from our users, including information that identifies you as an individual, including your name, address and online identifiers ("Personal Information").

What information does Itiviti collect?

Information you provide to us:

We may collect any Personal Information that you choose to send to us or provide to us, for example, on our contact online form. If you contact us through the Site, we will keep a record of our correspondence. We receive and store information you provide directly to us. For example, when you fill out a form through our website we collect Personal Information, such as name and e-mail address, to be able to contact you and/or send you information. The types of information we may collect directly from you include: name, username, email address, postal address, phone number, job title, as well as any other contact or other information you choose to provide us or upload to our systems in connection with the Services.

Information we automatically collect:

When you visit the Site, we collect certain information related to your device, such as your device’s IP address, referring website, which of our pages your device visited, and the time that your device visited our Site. We keep track of user activity in relation to the types of Services our customers and their users use, the configuration of their computers, type of browser and performance metrics related to their use of the Services.

Log information – we log information about our customers and their users when you use one of the Services including Internet Protocol ("IP") address.

Information collected by cookies and other similar technologies – we use various technologies to collect information, which may include saving cookies to users’ computers.

For further information, please see the section below headed “Use of Cookies and other Tracking Technologies”.

How do we use the information?

a) We will use the Personal Information we collect from you on our Site for the following purposes:

  • To administer our Site, our events and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
  • To improve our Site to ensure that content is presented in the most effective manner for you and for your computer;
  • Analyze customers’ use of the Site for trend monitoring, marketing, remarketing and advertising purposes;
  • For purposes made clear to you at the time you submit your information – for example, to fulfill your contact request, to provide you with access to one of our Itiviti Insights (video) or newsletters or to provide you with information you have requested about our Services; and
  • As part of our efforts to keep our Site safe and secure.

b) We will use the Personal Information we collect from our customers and their users in connection with the Services we provide for the following purposes:

  • Set up a user account;
  • Provide, operate and maintain the Services;
  • Process and complete transactions, and send related information, including transaction confirmations and invoices;
  • Manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
  • Send technical alerts, updates, security notifications, and administrative communications; and
  • Investigate and prevent fraudulent activities, unauthorized access to the Services, and other illegal activities.

We may also use the information you send to us via the Site and/or Services, to communicate with you via email and, possibly, other means, regarding products, services, offers, promotions and events we think may be of interest to you or to send you our newsletter, if this is in accordance with your marketing preferences. However, you will always be able to opt-out of such communications at any time (see the Marketing Communications information under the “Your Privacy Rights” section below).

What is the legal basis for the processing of your Personal Information?

The legal basis for the Personal Information processed is either that you have given consent to the processing for a specific purpose (for example when you give consent in our contact form to enable us to contact you) or the processing is based on Itiviti’s legitimate interest to process the Personal Information.

Use of Cookies and other Tracking Technologies

"Cookies" are small pieces of information stored on your hard drive as small text files to allow that Site to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your preferences. This helps us to improve our Site and deliver a better and more personalized service.

Our Site and some of our Services use different types of cookies and other similar Tracking Technologies (like web beacons, tags and scripts) to uniquely identify your browser and to gather information about how you interact with the Site and Services. We use this information for the following purposes:

  • Assisting you in navigation;
  • Assisting in registration, login, and your ability to provide feedback;
  • Analyzing your use of our products, services or applications; and
  • Assisting with our promotional and marketing efforts.

We also utilize Google Analytics, a web analysis service provided by Google, to better understand your use of our Site and Services. Google Analytics collects information such as how often users visit the Site, what pages they visit and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Site, to prepare reports on its activities and share them with other Google services. Google may use the data collected on the Site to contextualize and personalize the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy.

For more information regarding the cookies used on this Site, please see our Cookie Policy. or contact Itiviti at

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers only in the following limited circumstances:

Vendors, consultants and other service providers:

We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) Site analytics companies (e.g. Google Analytics, Google AdWords and Pardot) CRM service providers (e.g. Salesforce), email service providers (e.g. Outlook), business-oriented social network LinkedIn and others.

If Itiviti has received your Personal Information in the United States and subsequently transfers that information to a third-party agent or service provider for processing, Itiviti shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by Data Protection commitments (see the section below headed “Transfer of data”). Unless we tell you differently and you consent, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.

Business Transfers:

We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.

Itiviti Group Companies:

We may also share your Personal Information with our parent companies, subsidiaries and/or affiliates for purposes consistent with this Privacy Notice.

Apart from the instances listed above, Personal Information will be disclosed or transferred to third parties only when required by law.

Is Personal Information about me secure?

We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. Among other practices, your account is protected by a password for your privacy and security. You must prevent unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer or device and browser by signing off after you have finished accessing your account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Itiviti immediately of any unauthorized use of your account or password, or any other breach of security.

Transfer of Data

Some of the uses and disclosures mentioned in this Privacy Notice may involve the transfer of your Personal Information to various countries outside the European Union ("EU"). This section sets out the privacy principles we follow with respect to transfers of Personal Information outside of Europe. By submitting your Personal Information, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Notice. If you use our Services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those Services.We have implemented the EU Standard Model Clauses between Itiviti and all non-EU entities to ensure that legitimate transfer mechanisms are in place.

Under 18

We do not knowingly collect or solicit Personal Information from anyone under the age of 18. If you are under 18, please do not attempt to register for the Services or send any Personal Information about yourself to us. If we learn that we have collected Personal Information from a child under age 18, we will delete that information as quickly as possible. If you believe that a child under 18 may have provided us Personal Information, please contact us at

How long do we keep your Personal Information?

Itiviti will store your Personal Information as long as it is reasonably necessary to fulfill the purposes for which it was collected (including, but not limited to, for the purpose of meeting any legal, accounting or other reporting requirements or obligations), whereby Itiviti will retain your Personal Information for a period of time determined by Itiviti based on the nature of the legal basis for processing your Personal Information. If the basis is consent, then we will only keep Personal Information on our ‘opt-out’ list to ensure that we do not contact you again.

Itiviti may, instead of destroying or erasing your Personal Information, make it anonymous so that it cannot be associated with you or tracked back to you.
Your Privacy Rights

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

How can I update and access my information?

The controller of any Personal Information we hold about you is:

Itiviti AB, Registration Number 556871-8141, Kungsgatan 36, P.O. Box 7742, SE-103 95 Stockholm, Sweden.

You can contact the controller at the following address:

What rights do I have?

You have the right of access, correction and objection to the use of your Personal Information. If you wish to contact Itiviti regarding its use of your Personal Information, or if you no longer would like Itiviti to process your Personal Information, or if you would like Itiviti to restrict its processing in any manner, please email Itiviti at Please note that an erasure of your Personal Information or a restriction of the processing of your Personal Information may mean that Itiviti will not be able to provide its services to you, either in whole or in part. If you contact Itiviti, please note the specific information you would like Itiviti to consult, correct, update or delete and include a copy of a proper identification. Requests to delete Personal Information will be subject to any applicable legal and ethical reporting or document filing or retention obligations imposed on Itiviti.

In addition, you may receive a copy of the Personal Information relating to you and information regarding Itiviti’s processing of such Personal Information by applying to Itiviti in writing using the address set out above. In such a case, Itiviti will provide your Personal Information to you in a commonly used data format and you have the right to transmit that Personal Information to another data controller.

What if I have questions about this Notice?

If you have any questions or concerns regarding our Privacy Notice or information we hold about you, please contact us at, and we will try to resolve your concerns. Further, you have the right to lodge a complaint to the data protection authority or similar body within your jurisdiction.


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Marketing Communications

You can opt-out of receiving certain promotional or marketing communications from us at any time, by using the unsubscribe link in the emails communications we send or by contacting us at with the word “UNSUBSCRIBE” in the subject field of the email. If you have any account for our Services, we will still send you non-promotional communications, like service related emails.

Will Itiviti ever change these Legal and Privacy Terms?

We are constantly trying to improve our Site and Services, so we may need to change these terms from time to time as well. However, your Personal Information will always be processed in accordance with the Privacy Notice that was in effect at the time of collection. You can see when the Privacy Notice was last updated by checking the date at the bottom of this page.

Copyright. Copyright © 2019 Itiviti AB. All rights reserved. Itiviti® and the Itiviti logo are trademarks of Itiviti Group. All text, images, graphics, animation and other materials on the Site are subject to the copyrights and other intellectual property rights of Itiviti and its affiliated companies.

This Notice was last updated in May 2018